Refund Policy

1. Purpose

This repayment policy sets out the conditions applicable to administrative fees related to the review of credit applications submitted to Lender-Private.

2. Administrative fees

Administrative fees may be charged as part of the loan application process. These fees include, but are not limited to:

  • Analysis and study of the file
  • Verification of the documents provided
  • Creditworthiness assessment
  • The administrative procedures related to the granting of funding

3. Payment deadline

Administrative fees are only payable after official approval of the credit application.

No payment is required before:

  • The complete review of the file
  • Validation of the request
  • The official notification of acceptance to the client

In the event of a refusal of the loan application, no administrative fees will be charged.

4. Refund conditions

Administrative fees are refundable only in the following cases:

  • Cancellation of the transaction by Lender-Private
  • Internal administrative error
  • Double billing confirmed

All refund requests must be made in writing and accompanied by the necessary supporting documents.

5. Refund processing time

Refund requests are processed within 7 to 14 business days. If approved, the refund will be issued via the same payment method used for the purchase, unless otherwise agreed.

6. Transparency and commitment

Lender-Private is committed to guaranteeing:

  • Complete transparency regarding the fees charged
  • Clear communication before each payment confirmation

7. Contact

For any questions regarding this refund policy, please contact us:

E-mail : professional@lender-private.com

Phone : +44 7520 637097

Contact details

Phone number:

+44 7520 637097

E-mail:

credit@lender-private.com
professional@lender-private.com

Address:

86 Ewer St, London
SE1 0NL, United Kingdom

Hours of operation

Hours of operation:

08:00 - 18:00

SATURDAY:

09:00 - 15:00

Sunday

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Questions and answers

Clear and direct answers to the most frequently asked questions about our credit services.

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Contact us

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Contact details

86 Ewer St, London SE1 0NL, United Kingdom

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